Summary of Processing Reports
The following reports can be found in the Vanco Service Center. Click on the Credit/debit/echeck tab. Hover over Reports and click on Processing Reports.
ACH/MS Confirmation Report
This report shows new records added and changes made to existing records for the previous day. It is important to review this report carefully. If you see a discrepancy, please make sure the correction is made.
ACH Deposit Report
This report shows the transactions that have been sent to the bank for processing today and the date the funds will be deposited into your account. Since these transactions have already been sent to the bank, it is too late to cancel or change them.
ACH Fund Detail Report
This report shows the transactions that have been sent to the bank for processing today and the date the funds will be deposited into your account. Since these transactions have already been sent to the bank, it is too late to cancel or change them.
Non-Contested Dishonored Returns Report
The financial institution did not contest the dishonored return within 5 business days, and we are returning the funds to you. This report lists the date of the original return, the individual the transaction was for and the date we will redeposit the funds into your account.
Returns Report
This report details Returns and Notifications of Change.
For Returns, the funds will be withdrawn from your bank account one business day after the date of this report. These accounts will be placed on hold and will not process again until the hold is removed. To reprocess the transaction that returned, you will also need to add a one-time transaction. For reasons “not authorized, revoked, and stop pay”, you must obtain a new signed authorization form from the individual to process transactions.
Notifications of Change are non-financial returns, or banking information updates reported by the individual’s financial institution. Vanco Services has updated the banking information on the customer record and processed the transactions unless the record was placed on hold for another reason such as “insufficient funds”. If you send transactions via file, you will need to update your system before sending the next file.
Credit Card Expiration Date Report
This report lists credit cards that will expire this month and next month, and those that have already expired. These expiration dates must be updated on our system, as transactions will not process if the expiration date has passed. To edit the expiration date, go to the edit screen for the individual and click the Edit Credit Card link. Update the expiration date and click the save button.
Merchant Services Chargeback Report
This report generates if an individual disputes a credit card transaction. It lists the name and ID of the individual and the disputed amount. The funds will be withdrawn from your account the following business day. Instructions for disputing the chargeback are on the report.
Merchant Services Deposit Report
This report shows the total net amount that will be deposited into your bank account for credit card transactions. The deposit will be made the following business day. Gross amounts for each transaction are also listed. The individuals listed on this report may not match the previous MS Processing Report as credit card companies do not all process in the same timeframe. This report generates when we receive the funds from the credit card company.
Merchant Services Fund Detail Report
This report shows the total net amount that will be deposited into your bank account for credit card transactions. The deposit will be made the following business day. Gross amounts for each transaction are also listed. The individuals listed on this report may not match the previous MS Processing Report as credit card companies do not all process in the same timeframe. This report generates when we receive the file from the credit card company.
Merchant Services Processing Report
This report shows the Credit Card transactions that processed today and transactions that failed along with the reason why they failed.
Notification of Potential Chargeback Report
This report generates if an individual disputes a credit card transaction. It lists the name and ID of the individual and the disputed amount. You will be able to dispute the potential chargeback before it becomes a chargeback. Instructions for disputing a potential chargeback are provided on this report (See Also: Merchant Services Chargeback Report)