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FAQs

Vanco Mobile

  • Where do I find my organization's events sign-up page?
  • Can a person search for their organization in Vanco Mobile and join without an invite?
  • I can't sign into the app because I'm not getting my verification code, what should I do?

Customers and Users

  • How do I unblock a user?
  • How do I reset my password?
  • How do I add, edit, or delete a user?
  • How do I add, edit or delete a contact in my organization record?
  • How do I cancel a customer or donor?

Authorizations

  • Authorization form - one time and recurring
  • What are the requirements and best practices for accepting authorization forms
  • How do I obtain authorization for credit/debit card authorizations?
  • How do I obtain authorization for eCheck (ACH) authorizations?
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