FAQs

Vanco Mobile

• Where do I find my organization's events sign-up page?
• Can a person search for their organization in Vanco Mobile and join without an invite?
• I can't sign into the app because I'm not getting my verification code, what should I do?

Customers and Users

• How do I unblock a user?
• How do I reset my password?
• How do I add, edit, or delete a user?
• How do I add, edit or delete a contact in my organization record?
• How do I cancel a customer or donor?

Authorizations

• Authorization form - one time and recurring
• What are the requirements and best practices for accepting authorization forms
• How do I obtain authorization for credit/debit card authorizations?
• How do I obtain authorization for eCheck (ACH) authorizations?